Terms of Service

You must be at least 18 years of age to create an account and make purchases on VaultX.lk. By using this platform, you confirm that you meet this requirement.

You are responsible for ensuring your use of VaultX.lk complies with all laws applicable in your jurisdiction.

You may close your account at any time from Account → Security. Closing it signs you out immediately and locks you out of the account.

Your account is then held for 90 days. Signing back in within that period restores it in full, including your order history and any loyalty points. After 90 days your personal data is permanently erased and the account cannot be recovered.

Closing your account does not cancel orders that are already in progress, and it does not entitle you to a refund of completed purchases. Refunds remain governed by our Refund Policy.

Records of completed transactions are retained after erasure, without your personal details, because Sri Lankan accounting and tax law requires it.

VaultX.lk sells digital products including Steam game gifts, in-game items, digital top-ups, PlayStation and Xbox gift cards, and subscriptions. All prices are displayed in Sri Lankan Rupees (LKR) and include applicable charges.

Steam Gift Eligibility: Your Steam account must meet Valve's gift eligibility requirements — typically an account at least 1 year old or with at least USD $5 spent. VaultX.lk is not responsible for failed deliveries caused by an ineligible Steam account.

Adding Us on Steam: A Steam gift can only be sent between friends. You must add VaultX on Steam (steamcommunity.com/id/VaultxLK), or provide a valid Steam Friend Code at checkout so we can send you the request. Steam applies its own waiting period to new friendships. Delivery cannot begin until the friend request is accepted, and delays caused by an unaccepted request, an incorrect Friend Code, or a private profile are not the responsibility of VaultX.lk.

Delivery Timeframe: Placing an order notifies our team automatically — you do not need to message us to start fulfilment. Most orders are delivered within 3 hours of payment confirmation. Our outer limit is 24 hours from payment confirmation. If your order has not arrived after 3 hours, contact us on WhatsApp or Discord so we can check it. If we cannot deliver within 24 hours, you may request a refund under our Refund Policy.

Pricing: Steam game prices are calculated from Steam's LK-region pricing, converted to LKR at live exchange rates, plus a service fee and payment gateway charge. Top-ups and subscriptions are sold at the prices shown on their pages. All charges are clearly disclosed at checkout.

PlayStation & Xbox Gift Cards: These are ordered by contacting us on WhatsApp or Discord. We confirm stock and the price, and send you a payment link or bank details. Gift cards only work in the region they are issued for, and choosing the right region and card is your responsibility.

Delivery: Subscriptions are delivered within 24 hours of payment confirmation, and usually within 5 hours.

What you receive: Stock plans (such as Envato Elements, Adobe Stock, Shutterstock, Freepik and Motion Array) are not logins to those websites. You receive a key for our own download portal. Adobe Creative Cloud is a genuine Adobe licence set up on your own email address.

Provider rules: You must follow the terms of the subscription provider and of any third-party tool used to deliver it. Keys and logins are for your personal use only and must not be shared or resold. If your access is suspended or banned because you broke those terms, VaultX.lk is not responsible.

Guarantee: Every subscription is covered for its whole period against problems on our side. We replace it, or refund the days you have not used. Full details, including refunds when you change your mind, are in our Refund Policy.

VaultX Coins (“VTX”) are a loyalty reward, not money. They have no cash value, cannot be bought, sold, transferred between accounts, or exchanged for cash, and they are not your property. They can only be used as a discount on VaultX.lk.

Earning: You earn coins on completed purchases at the rate shown in Account → Wallet, currently 1 coin per LKR 100 spent. We also award bonus coins for promotions such as joining our Discord, completing your profile, or inviting a friend.

Bank transfer orders: Coins cannot be used on, and are not earned from, orders paid by bank transfer.

Redeeming: Coins are redeemed at checkout at the rate shown in your wallet, currently 1 coin = LKR 1. Two limits apply:

• ▸Coins cannot be redeemed until you have at least one order that has been paid for and marked delivered by us. An order that is refunded or cancelled does not count, and does not keep your coins unlocked.
• ▸Coins may cover at most 50% of any single order. The remaining balance must be paid by a normal payment method.

Expiry: Bonus coins expire 90 days after they are credited. Coins earned from purchases expire 12 months after your most recent coin activity — every time you earn or spend coins, that 12-month period starts again, so an active account does not lose coins. When you redeem, the coins closest to expiring are used first. Expired coins are removed automatically and cannot be reinstated. Your current balance and the next expiry date are always shown in Account → Wallet.

One account per person: Bonus coins are limited to one claim per person. We do not award the same bonus twice to the same phone number, Steam account or Discord account, and we may cancel coins, withdraw access to the programme, or suspend accounts where coins were obtained through multiple accounts, false details, or any other abuse.

Changes: Earn rates, redemption rates, limits and expiry periods may change, and the programme may be modified or discontinued at any time. The values in effect are those displayed in your wallet and at checkout at the time of the transaction.

We accept two payment methods: Koko and bank transfer.

Koko: Koko payments are processed by Koko (Merchant Services Ltd). By selecting Koko at checkout, you agree to Koko's terms and authorise three automatic installment charges to your registered payment method over 90 days. VaultX.lk does not store your card details. Koko card payments are handled by Koko's secure infrastructure.

Bank transfer: Bank transfer is available at checkout for orders that contain only subscriptions. PlayStation and Xbox gift cards can also be paid this way when we arrange the order with you. If your cart also holds a Steam game or top-up, please pay with Koko or place the subscription as a separate order. Pay the exact amount to the account shown after you place the order, put your order number in the transfer note, and send us the receipt on WhatsApp or Discord. We confirm payments as soon as possible, usually within 2 hours during support hours. Unpaid bank transfer orders are cancelled after 48 hours.

Failed installment payments are subject to Koko's late payment policies. VaultX.lk reserves the right to suspend accounts with outstanding payment obligations.

All games purchased through VaultX.lk are licensed — not sold — under Valve Corporation's Steam Subscriber Agreement. Purchasing a game through VaultX.lk grants you a personal, non-transferable licence to use that game as permitted by Valve.

VaultX.lk is not affiliated with Valve Corporation, Sony Interactive Entertainment, Microsoft, Adobe or any other brand whose products we resell. Steam, PlayStation, Xbox, Adobe and other product names are trademarks of their respective owners.

All content on VaultX.lk — including design, code, text, and branding — is the property of DigiMart Solutions (Pvt) Ltd and may not be reproduced without written permission.

Our only official support channels are the WhatsApp number, Discord server, and email address listed on our Contact page. We do not take orders or handle support through any other number, account, or server.

VaultX.lk staff will never ask for your Steam password, your Steam Guard code, your card details, or an OTP. Any message doing so is not from us and should be reported to support@vaultx.lk.

When contacting us about an order, please quote your Order ID. You can find it in Account → Order History.

VaultX.lk and DigiMart Solutions (Pvt) Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including but not limited to loss of game access due to Valve policy changes, account bans imposed by Valve, suspensions or bans imposed by Adobe or any other subscription or game provider, or service interruptions.

Our total liability to you for any claim arising from use of VaultX.lk shall not exceed the amount you paid for the specific order in question.